Last updated: 2026
Clippeo uses credits to process videos and generate clips.
If transcription, rendering, or clip generation fails due to a service error, the credits consumed by the failed job are refunded automatically to your Clippeo balance.
If you were charged incorrectly, charged twice, or credits were deducted incorrectly, contact us and we will correct the balance or refund the difference after verification.
You may cancel your subscription at any time. Your access and credits remain available until the end of the current billing period. Cancelling stops future charges; it does not refund the current period.
Because clips are generated and delivered immediately, purchases are non-refundable once credits have been consumed, except where consumer protection law requires otherwise. Other refund requests are reviewed case by case at our discretion.
By starting transcription, rendering, or clip generation, you request immediate performance of the digital service and acknowledge that your right of withdrawal is lost for credits already consumed.
Payments and monetary refunds are processed by our merchant of record (name shown at checkout).
Contact support@clippeo.ai. We respond within 2 business days.